This is not abstraction. We deliver real, measurable improvement.
Click here to learn more about our Experience and Relationship Management Process to fix the leaks that undermine your mission, your brand and your net revenue.
DonorVoice has a proven methodology that identifies donor expectations and identifies which of these truly matter for greater donor value and retention.
Our math-based Donor Commitment Scoring system identifies the attitudinal Commitment to the brand of your entire file, key segments and individual constituents. Those high in Commitment or with potential to get there warrant additional and specific marketing spend.
Not every experience you offer donors is important. Some may even be counter-productive. DonorVoice identifies the specific marketing, fundraising and donor service actions your organization takes that lead to greater commitment, retention and value.
DonorVoice identifies the Commitment segments on your file who warrant additional and specific marketing spend based on future lifetime value and expected performance. This is about providing and deriving additional value from relationship building on the segments with the most potential.
Our Experience and Touch Point Mapping System gives you an overview—across departments and channels—of how your donors' experience the organization. It incorporates donor and constituent insights and helps you flag "pain points" that diminish value and identify "key experiences" that boost it.
Our Organizational Readiness Evaluation will help you understand where your organization stands on the route to becoming truly donor-centric. And we'll recommend essential steps to success.
We help you identify costly marketing efforts that don't contribute to increasing constituent retention and help you focus on experiences that truly matter. As a result you're likely to spend less to get better results.
In two major national studies in the U.S. and U.K. including house files from over 20 organizations representing a cross section of the nonprofit sector we found that three-year lifetime value increases by an average of over 100%.
That's a remarkable $250,000 for every 1,000 donors you move from low to high commitment. A far better ROI than most organizations get from acquisition.
By eliminating activity that does not contribute significantly to a positive donor experience you'll actually save time and money. We provide measurable insights so you get the most value—and savings—from your communications and marketing spend.
Break down silos easily and quickly. Our Experience and Touch Point Mapping System gives you and everyone else in your organization an overview—across departments and channels—of howyour donors' experience the organization. It incorporates donor and constituent insights and helps you flag "pain points that diminish value and identify "key experiences" that boost value.
Absolutely! Our Donor Relationship Management Process is designed to significantly boost retention and lifetime vale. With the DonorVoice process committed donors are protected to preserve your 'principal' investment and recurring revenue. At the same time 'potential' and 'vulnerable' donors are identified and nurtured to increase commitment and value.
Many non-profits have a "one-size-fits-all" approach to their constituents, resulting in serving none adequately. DonorVoice is positioned to provide a suite of tools and extensive expertise to help improve the experience your constituents are having with your organization and improve your bottom linethrough stronger relationships.
With our Relationship Management approach we will help you identify the valuable, stable and committed constituents so you can protect and preserve your "principal" investment. We will pinpoint the most critical engagement and giving drivers, and help make sure your organization is uniquely positioned to deliver against these value drivers effectively and profitably.
There are five critical steps in the DonorVoice Relationship Management approach:
Our Donor Relationship Management Process is designed to significantly boost retention and lifetime value. With the DonorVoice process committed donors are protected to preserve your 'principal' investment and recurring revenue. At the same time 'potential' and 'vulnerable' donors are identified and nurtured to increase commitment and value.
In two major national studies in the U.S. and U.K. including house files from over 20 organizations representing a cross section of the nonprofit sector we found that three-year lifetime value increases by an average of over 100%.
That's a remarkable $250,000 for every 1,000 donors you move from low to high commitment. A far better ROI than most organizations get from acquisition.
Our Experience and Touch Point Mapping System gives you an overview—across departments and channels— of how your donors' experience the organization. It incorporates donor and constituent insights and helps you flag "pain points" that diminish value and identify "key experiences" that boost it.
Our math-based Donor Commitment Scoring system identifies the attitudinal Commitment to the brand of your entire file, key segments and individual constituents. Those high in Commitment or with potential to get there warrant additional and specific marketing spend
We help you identify costly marketing efforts that don't contribute to increasing constituent retention and help you focus on experiences that truly matter. As a result you're likely to spend less to get better results.
Break down silos easily and quickly. Our Experience and Touch Point Mapping System gives you and everyone else in your organization an overview—across departments and channels—of how your donors' experience the organization. It incorporates donor and constituent insights and helps you flag "pain points that diminish value and identify "key experiences" that boost value.
Our Organizational Readiness Evaluation will help you understand where your organization stands on the route to becoming truly donor-centric. And we'll recommend essential steps to success.
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